Category & PLP Copilot
Copilot for Category & PLP, using approved data and bounded actions.
Workflow
- Validate scope, permissions, identity, and trigger.
- Retrieve approved data and authoritative policy.
- Apply deterministic business rules first.
- Use AI for classification, synthesis, prediction, or recommendation.
- Check confidence, contradictions, and risk thresholds.
- Act only within bounded permissions; otherwise request approval.
- Audit evidence, tool calls, decision, owner, and outcome.
Guardrails
Least privilege
PII minimisation
No fabricated facts
Approval thresholds
Audit logging
Safe stop/rollback
KPIs
- Accuracy
- Time saved
- Escalation precision
- Wrong-action rate
- Customer impact
- Business impact
Build prompt
/agent Build a production-style Category & PLP Copilot. Include trigger, state, APIs, rules, memory, approvals, errors, audit logs, KPIs, evaluation, and 30 test cases.